BY KATIE GERARD
Shalyse began her career with North Ogden City in 2015 when she started working as an administrative assistant at City Hall. In 2016 she was ready for a change in scenery and moved to our public works department, where she continues to provide vital support to various departments within public works by ensuring that the work orders she enters, the meter reports she reviews, and the utility information she inputs are completed on time and without error. Her ability to multitask and provide excellent customer service to our residents is second to none. Shalyse is an excellent problem solver and enjoys providing additional support to the utility billing clerk and administrative services department. Bryce, our Administrative Services Manager, says, “Shalyse is great! She is always working on ways to learn more and grow for the city. She has rearranged her schedule so that even though she’s part-time, she can check for water leaks every day. She is always looking to help her coworkers and make the workplace a fun place to be.”
In addition to her daily tasks, Shalyse monitors the culinary water usage through a program called Harmony, which is North Ogden City’s leak alarm software. This handy program will alert Shalyse if a resident’s water usage is abnormally high or is continually running. In most cases, she is alerted before the homeowner is even aware there is an issue. With this information, she can alert the homeowner so the issue can be resolved in a timely manner, both reducing wastewater and conserving the city’s water supply. These issues can be as small as a leaky faucet, a spigot that was accidentally left on, or a larger issue where your pipes may need repair. She has enjoyed expanding her knowledge of the city’s water metering software and has learned to process utility billing as a backup biller.
Shalyse’s biggest accomplishment while working for North Ogden was obtaining her Water Conservation Certificate through the Rural Water Association of Utah. Through this training and certification, she has learned how to create a culture of water conservation with a lasting impact, and the best ways to maximize our current leak detection efforts. Way to go, Shalyse!!
When she’s not serving the citizens in North Ogden, you can find her spending time with her family, outdoors in nature, working in the garden, fishing, and camping. She also enjoys crafting and baking all types of sweets.
Her favorite thing about North Ogden is the “amazing people I have been able to meet, especially the ones I get to work with! I have great co-workers that are more like family. I am lucky to not only work in this beautiful city but also call it home. North Ogden is the best place to be!”
Shalyse is one of the kindest, most genuine people on this planet, and we are so lucky to have her on our team!