Hearing Improvement Center, located on the south side of 12th Street, between Washington Blvd. and Monroe, has been a staple of the Ogden community for nearly 30 years. This family business was originally established by Ross Western in 1987. After years of providing superior service to the people of Ogden, the fish in northern Utah began calling to Ross, and he retired in October of 2011. It was at this time the ownership of the company was passed to his son, Jesse Western, who had been working alongside his father since 1993, first as a technician, and then as a licensed professional. Jesse now operates the business along with his sister, Jenalee Dalebout. The siblings work closely together to maintain their father’s legacy of superior customer care.
Hearing Improvement Center’s services are not limited to established patients. They can service, repair, and make adjustments to most hearing aid brands at far below the cost of having the aid sent back to the manufacturer.
“We’ve had other companies send patients to us who were in a repair crunch. Maybe they have a funeral the next day or are leaving on a trip and there isn’t time to send their hearing aids to the manufacturer to repair. After coming to us, and experiencing our service, they become our customers for life,” Western said.
Most people would be surprised to learn how high-tech hearing aids have become. Models are now blue tooth capable, as well as TV adapters. Most hearing aid manufacturers now offer loss and damage warranties on their products. Western and Dalebout realize that, with all the new options available, you may not know what would work best for your lifestyle; this is why Hearing Improvement Center offers free trials.
“We want to make sure that what you get is exactly what you want and need. If, after trying one type of hearing aid, you find that it’s not what you want, we are happy to fit you with another one to try. Often, it takes a few trials to find just the right one.”
“We know the cost of hearing aids can be high, but our patients aren’t paying for just hearing aids. They are buying us. We clean and adjust the hearing aids as well as clean your ears at no cost for the life of the aid. You are buying our service.”
811 12th Street Ogden, UT 84404